Cookie Policy

1. About This Cookie Policy

This Cookie Policy explains how DriveHip uses cookies and similar browser storage technologies when you visit or use the DriveHip website and booking platform.

DriveHip currently uses these technologies primarily to operate the website, remember user preferences, support authentication and booking functionality, maintain payment-session continuity, and provide essential platform features.

This Policy should be read together with the DriveHip Privacy Policy, which explains more broadly how personal data is collected, used, shared, and protected.

2. What Are Cookies and Similar Technologies?

Cookies are small data files stored by a website in your browser. They can be used to maintain essential website functionality, remember preferences, preserve session information, and support secure interactions between your browser and the platform.

DriveHip may also use browser technologies such as localStorage and sessionStorage. These technologies are not cookies, but they can store information on your device for similar functional purposes.

3. Technologies Currently Used by DriveHip

Based on the current operation of the DriveHip platform, the following cookies and browser-storage technologies may be used.

Language Preference

dh_lang
Purpose: remembers the language selected or determined for the website so that DriveHip can display the appropriate language experience.
Type: functional preference cookie.
Duration: up to approximately 12 months.

Currency Preference

dh_currency
Purpose: remembers the selected or applicable display currency so that prices can be presented consistently during the user's visit and subsequent visits.
Type: functional preference cookie.
Duration: up to approximately 12 months.

Cookie Notice Status

dh_cookie_consent
Purpose: records that the user has acknowledged the DriveHip cookie notice so that the notice does not need to be displayed repeatedly.
Type: functional browser storage.
Storage: localStorage.

Authentication and Account Functionality

Where a user signs in or uses account-related functionality, DriveHip may store authentication information necessary to maintain the authenticated experience and provide account features.

This information is used for functional and security purposes and is not used by DriveHip for advertising or behavioural profiling.

Booking and Journey Information

DriveHip may use localStorage or sessionStorage to temporarily preserve information required during the booking process. This may include journey information, booking progress, selected vehicle preferences, recent locations, booking snapshots, contact information entered during the booking flow, and payment-session information.

These technologies help prevent the loss of information when moving between booking steps and support continuity if a page is refreshed or revisited.

4. Payment Services

DriveHip uses Stripe as a third-party payment service provider to process online payments securely.

When a customer reaches the payment stage, Stripe technologies may be loaded and Stripe may use cookies, browser storage, or other technical mechanisms necessary for payment processing, fraud prevention, security, and the operation of its payment services.

Payment card information is handled through Stripe's payment infrastructure. DriveHip does not require customers to provide their complete payment card details directly to Chauffeur Partners.

Stripe's own processing of personal data and use of cookies or similar technologies is governed by Stripe's applicable privacy and cookie documentation.

5. Analytics and Advertising Cookies

DriveHip does not currently use advertising cookies or behavioural advertising technologies on its public website.

DriveHip also does not currently deploy Google Analytics, Google Tag Manager, Meta Pixel, Hotjar, Microsoft Clarity, or similar analytics and behavioural tracking technologies as part of the public website experience.

If DriveHip introduces analytics, advertising, or other non-essential tracking technologies in the future, this Cookie Policy and, where required, the cookie consent mechanism will be updated before or when those technologies are introduced.

6. Essential and Functional Technologies

The technologies currently used directly by DriveHip are intended primarily to provide functionality requested by the user or necessary for the operation of the platform.

They may be required to:

• Remember the selected language and currency
• Maintain account and authentication functionality
• Preserve booking information between steps
• Maintain payment-session continuity
• Remember that the cookie notice has already been acknowledged
• Support security and reliable operation of the platform

Because these technologies support the operation or requested functionality of the service, disabling them through browser settings may cause parts of DriveHip to work incorrectly or become unavailable.

7. Managing Cookies and Browser Storage

Most browsers allow users to view, block, or delete cookies through their browser settings. Browsers may also provide controls for clearing website data stored through localStorage and similar technologies.

Blocking or deleting functional website data may reset preferences such as language or currency and may interrupt an active booking, account session, or payment process.

The exact controls available depend on the browser and device being used.

8. Third-Party Services

Certain DriveHip features may involve third-party service providers necessary to deliver the requested service. These providers may process technical information according to their own privacy and cookie practices.

The presence of a third-party service provider does not mean that DriveHip uses that provider for advertising or behavioural tracking. Third-party technologies are used only where relevant to the functionality being provided.

9. Changes to This Cookie Policy

DriveHip may update this Cookie Policy when the website, booking platform, technologies used, service providers, or applicable legal requirements change.

Where a material change affects how cookies or similar technologies are used, the published Policy will be updated accordingly and, where required by applicable law, appropriate consent controls will be introduced or updated.

The effective date and current version are displayed with the published document.

10. Contact

For questions concerning this Cookie Policy or the use of cookies and similar technologies by DriveHip, please contact:

Di Sapio Luxury Group S.r.l.
Registered Office: Via Gorizia 10, 20090 Cesano Boscone (MI), Italy
VAT / Tax Code: IT12691830967
Email: support@drivehip.com